Frequently Asked Questions (FAQ)
Products
1. What type of wax do you use in your candles and wax melts?
We use 100% soy wax for all our candles and wax melts. Soy wax is eco-friendly, clean-burning, and provides a longer-lasting scent.
2. Do your products contain any harmful chemicals?
No, our products are free from harmful chemicals. We use high-quality, non-toxic fragrance oils and natural ingredients to ensure a safe and enjoyable experience.
3. What scents are available?
We offer five carefully curated scents for our candles and wax melts. Each scent is thoughtfully designed to create a cozy, inviting atmosphere. Check our product listings for details on available scents.
4. How long do your candles and wax melts last?
Burn time varies by candle size, but our soy candles typically last between 20–50 hours. Wax melts can provide hours of fragrance, depending on how often you use them.
5. Are your products vegan and cruelty-free?
Yes, all our products are vegan, cruelty-free, and made with ethically sourced ingredients.
---
Ordering & Shipping
6. How can I place an order?
You can shop directly through our website, www.aromawaxes.com, or visit our Cartel store for easy purchasing.
7. How long does it take to process and ship my order?
Orders are processed within 1–3 business days and shipped via standard shipping, which typically takes 3–7 business days.
8. Do you offer international shipping?
At the moment, we only ship within [insert country/region]. Stay tuned as we plan to expand our shipping options in the future!
9. Can I track my order?
Yes, once your order has been shipped, you’ll receive a tracking number via email so you can monitor its progress.
---
Returns & Refunds
10. What is your return policy?
Due to the nature of our products, we only accept returns for items that arrive damaged or defective. If you encounter an issue, please contact us within 7 days of delivery.
11. Can I cancel or modify my order?
Orders can be canceled or modified within 24 hours of placement. After this window, we cannot guarantee changes as we begin processing orders promptly.
---
Care Instructions
12. How do I use wax melts?
Break off a small piece of the wax melt and place it in your wax warmer. Allow it to melt, and enjoy the fragrance. Replace the wax when the scent fades.
13. How should I care for my candles?
Trim the wick to 1/4 inch before each burn.
Allow the wax to melt evenly across the surface during the first burn to prevent tunneling.
Never leave a burning candle unattended.
---
Custom Orders & Gift Bundles
14. Do you offer custom orders or bulk purchases?
Yes! We’d love to help with custom or bulk orders for special occasions like weddings, parties, or corporate gifts. Please contact us directly to discuss your needs.
15. Do you offer gift bundles?
Yes, we create beautiful bundles that make perfect gifts. These are restocked quarterly, so check our website for availability!
---
Contact Us
16. How can I reach you if I have more questions?
Feel free to contact us via email at [insert email address] or through our Contact Us page. We’re happy to assist with any inquiries!